Refund policy

Last updated: April 27, 2026

Tradewindstack sells services, not physical goods, so this isn't a typical "return policy." Each productized service has its own refund logic based on what work has been performed.

The Audit ($497)

  • Full refund if you cancel within 24 hours of purchase, before the Day 0 intake email goes out. Email us at hello@tradewindstack.com.
  • No refund after Day 0 intake. Once the intake email is sent (which includes the Calendly link, access checklist, and pre-call review setup), the work has begun.
  • If we cancel: Full refund if we determine during the call that we're not the right fit and won't deliver value. This is rare but does happen.

The Setup ($3,500)

  • Before signed scope: Full refund of the upfront 50% deposit if you cancel before signing the written scope of work after the discovery call.
  • During the 30-day sprint: Pro-rated refund based on work completed to date. You keep all deliverables that have shipped through the cancellation date. We keep payment for work performed.
  • On Day 30 (delivery): No refund after final delivery is accepted. If something is materially missing from the agreed scope, we fix it free of charge — that's a defect, not a refund situation.

The Retainer ($1,500/month)

  • Months 1–3 (the minimum): No refund. The 3-month minimum exists because performance marketing genuinely needs that long for optimization data to mature; refunding partial months would mean stopping work that's about to compound.
  • After month 3: Cancel anytime with 30 days written notice. No refund for the notice period — we use those 30 days to wind down active campaigns, hand off, and document.
  • Pause vs. cancel: Some clients pause for a season (e.g., a tour operator pausing in shoulder season). We treat pauses the same as cancellations for billing — no charges during pause — but slot priority is held for return within 6 months.

Things that aren't refundable in any tier

  • Ad spend. You pay ad spend directly to Google or Meta on your card. We never touch it; we have nothing to refund.
  • Third-party software costs (Klaviyo, Shopify apps, etc.) you incur during the engagement. Your contracts with those vendors are separate.
  • Performance outcomes. We don't guarantee specific revenue, ROAS, or growth metrics, and we don't refund based on outcomes. Refunds apply to scope of work delivered, not results achieved.

How to request a refund

  1. Email hello@tradewindstack.com with your order number, the service, and the reason.
  2. We respond within 2 business days.
  3. Approved refunds are processed within 5 business days back to the original payment method.

Disputes

If you disagree with a refund decision, write back. We try to resolve disputes by conversation first. If we can't, the dispute resolution provisions in our Terms of Service apply.

Contact

Questions about this policy: hello@tradewindstack.com.

Tradewindstack · Operated by Renan Hernandez · Kaua'i, Hawaii, USA